Shipping and Payment Policy

At sebhagomla.com, we aim to present our payment and shipping terms clearly and transparently, especially since the website primarily serves wholesale orders. By using the website or placing an order, you agree to the following Shipping and Payment Policy.

1) Scope

This policy applies to all orders placed through sebhagomla.com, unless different terms have been agreed in writing for a specific order or customer.

2) Nature of Orders

This website is primarily intended for wholesale orders. Preparation time, payment method, and shipping cost may vary depending on:

• The type of product
• The quantity ordered
• Stock availability
• The shipping country or city
• Whether the order is ready-made or prepared upon request

3) Available Payment Methods

Payment may be made using the payment methods available on the website or otherwise agreed with the customer, including:

• Bank transfer
• Available local or electronic payment methods
• Any other payment method announced by the website or agreed directly with the customer

We reserve the right to determine or restrict available payment methods for certain orders, countries, or customers based on the nature of the order and operational or security considerations.

4) Payment Confirmation

If payment is made by bank transfer or any method requiring manual review, order preparation and shipment will only begin after full payment has been received and confirmed in our account.

We may request proof of payment, such as a transfer receipt or transaction reference, in order to speed up verification.

5) Currency and Charges

Prices are displayed in the currency stated on the website, invoice, or agreement. Unless expressly stated otherwise, prices do not include:

• Shipping charges
• Customs duties
• Taxes or local charges in the destination country
• Bank transfer fees or payment provider charges

The customer is responsible for any additional charges imposed by banks, payment providers, customs authorities, or other relevant bodies in the destination country, unless otherwise agreed.

6) Order Processing and Preparation

Orders are prepared within an estimated time frame depending on the type of product, quantity, and stock availability. In general, order preparation may take approximately [عدد أيام التجهيز] business days unless otherwise stated.

Preparation time may be longer for large wholesale orders, custom-prepared items, or during busy seasons.

7) Shipping and Delivery

Orders are shipped using available or appropriate shipping carriers depending on the destination and order type. Shipping times are estimates only and may vary based on the carrier, destination country, and customs procedures.

In general, shipping may take approximately [عدد أيام الشحن التقريبية], but this may vary depending on circumstances.

8) Responsibility for Shipping Information

The customer is responsible for providing complete and accurate shipping information, including:

• Full name
• Phone number
• Detailed shipping address
• City and country
• Any additional delivery information required

We are not responsible for delays, failed deliveries, or extra charges resulting from incomplete or inaccurate shipping information provided by the customer.

9) Customs Duties and Taxes

International shipments may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country. Unless expressly agreed otherwise, the customer is responsible for such charges.

We are not responsible for delays caused by customs inspections, government procedures, or import clearance requirements in the destination country.

10) Delays or Delivery Failure

We make reasonable efforts to ship orders within the estimated time frame, but we do not guarantee exact delivery dates. Delays may occur due to:

• Shipping carriers
• Customs procedures
• Holidays or seasonal demand
• Security or weather conditions
• Other circumstances beyond our reasonable control

In such cases, we are not liable for indirect losses or delays outside our reasonable control.

11) Refused or Undeliverable Shipments

If the customer refuses to receive the shipment, or if delivery cannot be completed due to incorrect details or lack of response from the recipient, the customer may be responsible for:

• Re-shipping costs
• Return shipping charges
• Any additional expenses incurred as a result

12) Cancelled or Unfulfilled Orders

If an order cannot be fulfilled due to stock unavailability, logistical issues, or shipping restrictions to the requested destination, we reserve the right to:

• Cancel the order in whole or in part
• Offer a suitable alternative
• Issue a full or partial refund depending on the order status

13) Special Notes for Wholesale Orders

Due to the nature of wholesale business, shipping costs, preparation times, and payment methods may differ from one order to another, especially for large, international, or custom-prepared orders. In such cases, the terms confirmed with the customer in the invoice, written correspondence, or agreement shall prevail.

14) Contact Us

For any questions regarding shipping or payment, please contact us at:

[Company Name]
Email: [Email Address]
WhatsApp: [WhatsApp Number]
Country: [Country]
City: [City]

Last updated: [Last Updated Date]